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The Shard

Security

The safety and security of The Shard and everyone in it is of the utmost importance to us.  It is protected by state-of-the-art technology and highly trained security staff.  

    On 27 February 2020, an order was made in the High Court of Justice prohibiting anyone from entering in or remaining at The Shard or Shard Place without permission.

    VISITING THE SHARD

    The Shard has a wide range of security measures, all of which are designed to ensure you have a safe and enjoyable time whilst with us.  We have a dedicated team of highly trained security guards, CCTV both inside and outside of the building, screening equipment all visitors pass through, and we work very closely with the police. 

    You can expect to see police patrols around the building, including by armed officers, and this is nothing to be alarmed about.  If you see anything suspicious, then please tell our security team and they will be happy to help. 

    PRIOR TO VISITING THE SHARD

    If you are visiting one of our office tenants they will have booked you into our visitor management system. On arrival, visitors should be in possession of photo identification and will pass through airport style security screening. 

    Bags will be subject to x-ray scanning and may be subject to additional searches.

    Unannounced visitors will not be permitted past reception.

    THE SHARD & SHARD QUARTER

    Access control is strictly enforced within The Shard.  Our security team patrol within the building and will be happy to help you with any enquiries.

    Security is a priority for us. In addition to our work with the police, we also support our Business Improvement District (Team London Bridge), Southwark Local Authority and collaborate with our tenants on security matters. 

    We actively support the Action Counters Terrorism (ACT) campaign, and our staff undergo training with the police and the UK’s national technical authority on protective security, the Centre for the Protection of National Infrastructure. Enjoy your time at The Shard knowing we work hard to keep you safe and the building secure.

    THE HOTEL AT SHANGRI-LA THE SHARD LONDON

    Security checks will take place at the ground floor lobby of the hotel, where all bags will be scanned and guests will be checked for prohibited items, which are outlined below. 

    If you have a reservation at TĪNG, GŎNG or Sky Lounge, please allow sufficient time to pass through security in order to arrive at your table on time. 

    Guests' luggage will be handles with utmost discretion and screening will focus on identifying prohibited items including firearms or imitation firearms, ammunition, bladed articles, explosive or fireworks, hazardous liquids or chemicals or anything else that could cause harm to someone. 

    THE RESTAURANTS

    Security checks take place at the restaurant entrance, guests and their belongings will be subject to airport style screening. This will include x-ray scanning of bags and possessions.

    Please allow sufficient time to pass through security in order to arrive at your table on time.

    In order to progress quickly through security, we would appreciate guests avoid bringing luggage and large bags.

    PROHIBITED ITEMS

    Please do not attempt to bring in firearms, ammunition, bladed articles, explosives or fireworks, hazardous liquids or chemicals or anything else that could cause harm to someone.

    DRONE POLICY

    Unmanned Aerial Vehicles, or ‘drones’, are also not permitted on site or used within the vicinity of The Shard.

    “I just wanted to highlight how impressed I was with the security staff. The security team were professional and polite. The process of getting around the building runs very smoothly. It’s not lost on me the work and effort to get that level of service in place. Great job.”
    Visitor to The ShardNov 2021.
    WHERE ARE YOU GOING?

    The Shard

    ENTRANCE 1

    THE SHARD OFFICE RECEPTION

    32 London Bridge Street, London SE1 9SG

    [email protected]

    ENTRANCE 2

    VIEWING GALLERY

    Level 68, 69, 72

    The Shard, Joiner Street, London SE1 9QU

    +44(0)84 4499 7111

    www.theviewfromtheshard.com

    ENTRANCE 3

    SHANGRI-LA HOTEL

    (INCLUDING TING, GONG, SKY LOUNGE & BAR31)

    Level 34-52

    The Shard, St Thomas Street, London SE1 9QU

    +44(0)20 3102 3704

    www.shangri-la.com/london

    ENTRANCE 4

    AQUA SHARD

    Level 31

    The Shard, 31 St Thomas Street, London SE1 9RY

    +44(0)20 3011 1256

    [email protected]

    OBLIX

    Level 32

    The Shard, 31 St Thomas Street, London SE1 9RY

    +44(0)20 7268 6700

    [email protected]

    HUTONG

    Level 33

    The Shard, 31 St Thomas Street, London SE1 9RY

    +44(0)20 3011 1257

    [email protected]

    ENTRANCE 5

    HCA HEALTHCARE UK

    32 St Thomas Street, London SE1 9BS

    +44 20 3993 4695

    www.hcahealthcare.co.uk

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