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The Shard

Security

The safety and security of The Shard and everyone in it is of the utmost importance to us.  It is protected by state-of-the-art technology and highly trained security staff.  

On 27 February 2020, an order was made in the High Court of Justice prohibiting anyone from entering in or remaining at The Shard or Shard Place without permission.

VISITING THE SHARD

The Shard has a wide range of security measures, all of which are designed to ensure you have a safe and enjoyable time whilst with us.  We have a dedicated team of highly trained security guards, CCTV both inside and outside of the building, screening equipment all visitors pass through, and we work very closely with the police. 

You can expect to see police patrols around the building, including by armed officers, and this is nothing to be alarmed about.  If you see anything suspicious, then please tell our security team and they will be happy to help. 

PRIOR TO VISITING THE SHARD

If you are visiting one of our office tenants they will have booked you into our visitor management system. On arrival, visitors should be in possession of photo identification and will pass through airport style security screening. 

Bags will be subject to x-ray scanning and may be subject to additional searches.

Unannounced visitors will not be permitted past reception.

THE SHARD & SHARD QUARTER

Access control is strictly enforced within The Shard.  Our security team patrol within the building and will be happy to help you with any enquiries.

Security is a priority for us. In addition to our work with the police, we also support our Business Improvement District (Team London Bridge), Southwark Local Authority and collaborate with our tenants on security matters. 

We actively support the Action Counters Terrorism (ACT) campaign, and our staff undergo training with the police and the UK’s national technical authority on protective security, the Centre for the Protection of National Infrastructure. Enjoy your time at The Shard knowing we work hard to keep you safe and the building secure.

THE RESTAURANTS

Security checks take place at the restaurant entrance, guests and their belongings will be subject to airport style screening. This will include x-ray scanning of bags and possessions.

Please allow sufficient time to pass through security in order to arrive at your table on time.

In order to progress quickly through security, we would appreciate guests avoid bringing luggage and large bags.

PROHIBITED ITEMS

Please do not attempt to bring in firearms, ammunition, bladed articles, explosives or fireworks, hazardous liquids or chemicals or anything else that could cause harm to someone.

DRONE POLICY

Unmanned Aerial Vehicles, or ‘drones’, are also not permitted on site or used within the vicinity of The Shard.

“I just wanted to highlight how impressed I was with the security staff. The security team were professional and polite. The process of getting around the building runs very smoothly. It’s not lost on me the work and effort to get that level of service in place. Great job.”
Visitor to The ShardNov 2021.
WHERE ARE YOU GOING?

The Shard

ENTRANCE 1

THE SHARD OFFICE RECEPTION

32 London Bridge Street, London SE1 9SG

[email protected]

ENTRANCE 2

VIEWING GALLERY

Level 68, 69, 72

The Shard, Joiner Street, London SE1 9QU

+44(0)84 4499 7111

www.theviewfromtheshard.com

ENTRANCE 3

SHANGRI-LA HOTEL

(INCLUDING TING, GONG, SKY LOUNGE & BAR31)

Level 34-52

The Shard, St Thomas Street, London SE1 9QU

+44(0)20 3102 3704

www.shangri-la.com/london

ENTRANCE 4

AQUA SHARD

Level 31

The Shard, 31 St Thomas Street, London SE1 9RY

+44(0)20 3011 1256

[email protected]

OBLIX

Level 32

The Shard, 31 St Thomas Street, London SE1 9RY

+44(0)20 7268 6700

[email protected]

HUTONG

Level 33

The Shard, 31 St Thomas Street, London SE1 9RY

+44(0)20 3011 1257

[email protected]

ENTRANCE 5

HCA HEALTHCARE UK

32 St Thomas Street, London SE1 9BS

+44 20 3993 4695

www.hcahealthcare.co.uk

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